Privacy Policy

Excellent Dry Cleaners LTD

Effective Date: October 3, 2024
Excellent Dry Cleaners LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or contact us.

1. Business Information

Excellent Dry Cleaners LTD

📍 Cork: Unit 1/2 Westside Centre, Model Farm Road, Bishopstown, Cork, T12 E167

📍 Kinsale: The Plant House, Farm Lane, Knocknabohilly, Kinsale, Co. Cork

📞 085 723 4204

📧 info@excellentdrycleaners.ie

🌐 https://www.excellentdrycleaners.ie

2. Information We Collect

Contact information such as your name, phone number, email address, and address if provided
Service information including garment details, service requests, and transaction history
Payment-related information processed through secure third-party providers
Website usage data such as IP address, browser information, pages visited, and time spent on site

3. How We Use Your Information

To provide laundry, dry cleaning, and related services
To communicate with you regarding collections, orders, and updates
To process billing and payments
To improve our website, services, and customer experience
To send marketing communications where you have given consent

4. Legal Basis for Processing

Contractual necessity
Legitimate business interests
Consent for marketing communications
Compliance with legal obligations

5. Data Security

We take reasonable technical and organisational steps to protect your personal data, including secure storage, restricted access, and security measures where appropriate. However, no method of transmission or storage is completely secure.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data only where necessary with trusted service providers such as payment processors, technical support providers, or legal/regulatory authorities where required by law.

7. Data Retention

We retain personal data only for as long as necessary for service delivery, legal, accounting, tax, and operational purposes.

8. Your Rights

Access your personal data
Correct inaccurate or incomplete data
Request deletion where applicable
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Data Protection Commission

9. Cookies

Our website may use cookies to improve functionality, measure website traffic, and enhance user experience. You can manage cookie preferences through your browser settings.

10. Marketing Communications

We may send service updates, offers, or promotions only where you have given consent or where otherwise permitted by law. You may unsubscribe at any time.

11. Customer Responsibility Notice

Customers must inform our staff of any allergies, sensitivities, or medical concerns before using our cleaning services. We are not liable for any reactions or issues where such information has not been disclosed in advance.

Some fabrics may shrink, fade, or react during cleaning due to fabric composition, age, previous treatment, or manufacturer instructions. We are not responsible for inherent material risks.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page along with the revised effective date.

13. Final Agreement

By using our website or services, you confirm that you have read, understood, and accepted this Privacy Policy.

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