Terms and Conditions

1. Application of Terms

By using the services of Excellent Dry Cleaners LTD (“we”, “us”, “our”), you agree to be bound by these Terms and Conditions. These terms apply to all services provided at all locations, including Cork and Kinsale, and to all domestic and commercial customers.

2. Payment Terms

All services must be paid in full upon collection unless otherwise agreed in writing.

We reserve the right to:

• Refuse release of items until full payment is received
• Charge additional fees for urgent, specialist, or heavily soiled items

Failure to pay may result in items being retained or treated as abandoned.

3. Stain Removal Disclaimer

While we take all reasonable care, stain removal cannot be guaranteed.

Certain stains (including but not limited to oil, wine, dye transfer, bodily fluids, mildew, and chemical residues) may be permanent or may reappear after cleaning.

Charges remain payable regardless of the outcome of stain removal.

4. Turnaround Times

Estimated turnaround times are provided for guidance only.

We are not liable for delays caused by:

• Machine breakdown
• Supplier issues
• Weather conditions
• High workload or seasonal demand
• Specialist cleaning requirements

5. Collection of Items

Customers must collect items promptly.

Items not collected within 90 days will be deemed abandoned. We reserve the right to:

• Dispose of, recycle, or donate such items
• Recover storage or handling costs

No compensation will be provided for uncollected items after this period.

6. Care Labels and Cleaning Instructions

We clean items strictly in accordance with manufacturer care labels.

Where:

• No label is present
• Instructions are unclear
• The item is delicate, aged, or damaged

We may:

• Refuse service
• Request customer consent before proceeding

If you instruct us to proceed against our recommendation, you accept full responsibility for any resulting damage.

7. Pre-Existing Damage and Wear

We are not responsible for damage resulting from:

• Weak or worn fabric
• Age-related deterioration
• Sunlight damage
• Previous improper cleaning
• Faulty stitching, zips, buttons, embellishments

Cleaning may expose hidden defects — this is not considered damage caused by us.

8. Items Left in Garments

We accept no liability for:

• Items left in pockets
• Pens, cosmetics, coins, or foreign objects

Customers must check all garments before submission.

9. Colour Loss, Shrinkage & Fabric Risk

We cannot guarantee against:

• Colour fading or dye bleeding
• Shrinkage or stretching
• Texture or finish changes

These risks are inherent to the cleaning process and fabric condition.

10. Laundry Services Disclaimer

For laundry services:

• Items are processed in bulk unless otherwise requested
• Loss or damage claims must be reported within 48 hours
• No claims will be accepted after this period

We are not responsible for:

• Minor colour transfer
• Fabric wear during washing cycles

11. Curtains and Specialist Items

Curtains and large household items are accepted subject to the following:

• Shrinkage may occur and is often temporary
• Blackout linings may be damaged or unsuitable for standard cleaning
• Sun-damaged fabric may tear during cleaning
• Printed or sprayed finishes may fade

Cleaning proceeds at the customer’s risk where such conditions exist.

12. Commercial & Airbnb Laundry Services

For commercial clients including Airbnb hosts, hotels, and businesses:

• Items are processed in volume and may be handled accordingly

We are not responsible for:

• Normal wear and tear
• Colour variation across batches
• Minor shrinkage

Service interruptions or delays do not constitute liability for:

• Loss of bookings
• Business interruption
• Revenue loss

13. Damage Claims

All claims must be made within 48 hours of collection.

We do not compensate based on:

• Brand value
• Purchase price
• Sentimental value

14. Loss of Items

In the unlikely event of loss:

Customers must verify items at collection.

No claims will be accepted once items leave the premises.

15. Allergies and Health Conditions

Customers must inform us of:

• Allergies
• Skin sensitivities
• Medical conditions

Failure to disclose this information releases us from all related liability.

16. Refusal of Service

We reserve the right to refuse service for:

• Heavily contaminated items
• Hazardous materials
• Items deemed unsafe or unsuitable

17. Privacy

We collect personal data solely for service delivery.

We may use your contact details to:

• Notify you about your items
• Provide service updates or offers

We do not share your data without consent.

18. Limitation of Liability

To the fullest extent permitted by law:

Excellent Dry Cleaners LTD shall not be liable for:

• Indirect or consequential losses
• Loss of income or business
• Delays beyond our control

19. Acceptance of Terms

By leaving items with us, you confirm that:

• You have read and understood these terms
• You accept all risks outlined
• You agree to our liability limitations